Diagnostic Dashboard Redesign.

Project

Project Stage: New Software Release
Project Type: Redesign
Client: Danaher (Cepheid)
Role: Sr. UX/UI Designer
Responsibilities: User research synthesis, stakeholder mapping, user flows, information architecture, low and mid-fidelity wireframing, evaluating concepts with subject matter experts (SME’s), concept development, high fidelity mock ups and interactive prototypes, communicating design intent with software developers, updating designs and specifications to optimize design for development teams

Summary

Led the UX and UI design for a complex data aggregate ecosystem. This involved discovering ways to highlight key information on patient diagnostics and device performance that could impact data reliability.

A Classic "Swiss Army Knife" Challenge

C360 was a tool that fell fate to the common Swiss army knife pitfall: feature overload. It was originally intended as an epidemiology tool, however, features crept in to include:

Disease reporting
Patient health management
Device health
Customer support

There was a resistance to move focus away from the original intent, however, trying to serve all these needs equally was taking a toll on users. (Read: product adoption was critically low.)

How might we design for a small advance on the product roadmap, while paving the way to increased utility and adoption?

While we identified with the business that there was a feature load issue, there was a resistance to sunset certain functionality of the site. For this reason, we adapted our design approach and goals.

We decided to focus efforts on features with the highest utility or competitive edge, and to de-prioritize work on legacy features. Leveraging a network of subject matter experts, we identified a unique value proposition in focusing on the unique relationship between patient test results and device maintenance. We then identified metrics to support actionable insights

Strategic Architecture: Stages of Advancement & Overhaul

While the business was asking the common questions, such as, "how can we do this fast with less resourcing demand on constrained development teams?" we were considering, "how can we deliver the highest quality design with the greatest impact to users?" We framed up a range of scenarios and worked with stakeholders across executive, development, customer success, and clinical teams to define our best approach.

Before: Home Dashboard

Overwhelming displays of mixed data and unconventional interaction and UI patterns subjected users to undue cognitive burden (intentionally obscured to protect data).

After: Test Results View

Users now have high-level overview where the most actionable and insightful data points are prioritized.

After: Instrument View

Site data tables and filtering tools were cleaned up, standardized, and templatized for the development team. Certain views, like Instruments, leveraged in-table icons to layer additional information into a snapshot view.

Other Work

Other Work

Other Work

Diagnostic Dashboard Redesign.

Diagnostic Dashboard Redesign.

Diagnostic Dashboard Redesign.

Project

Summary

Led the UX and UI design for a complex data aggregate ecosystem. This involved discovering ways to highlight key information on patient diagnostics and device performance that could impact data reliability.

A Classic "Swiss Army Knife" Challenge

C360 was a tool that fell fate to the common Swiss army knife pitfall: feature overload. It was originally intended as an epidemiology tool, however, features crept in to include:

There was a resistance to move focus away from the original intent, however, trying to serve all these needs equally was taking a toll on users. (Read: product adoption was critically low.)

How might we design for a small advance on the product roadmap, while paving the way to increased utility and adoption?

Strategic Architecture: Stages of Advancement & Overhaul

Before: Home Dashboard

Overwhelming displays of mixed data and unconventional interaction and UI patterns subjected users to undue cognitive burden (intentionally obscured to protect data).

After: Test Results View

Users now have high-level overview where the most actionable and insightful data points are prioritized.

After: Instrument View

Site data tables and filtering tools were cleaned up, standardized, and templatized for the development team. Certain views, like Instruments, leveraged in-table icons to layer additional information into a snapshot view.

Other Work

Other Work

Other Work

Want to chat design? Contact me.

Want to chat design? Contact me.

Want to chat design? Contact me.